Refund and Return Policy

At RX NETWORK, we value your satisfaction and strive to provide high-quality electronic products. This policy outlines the terms and conditions under which returns and refunds are accepted. Please read this policy carefully.

1. Eligibility for Returns and Refunds

Returns and refunds for electronic items are accepted only under the following circumstances:

– The item is defective or damaged upon delivery.
– The item received is different from what was ordered.
– The item is returned within 7 days of receipt in its original condition and packaging, including all accessories, manuals, and documentation.

2. Conditions for Returns

– To be eligible for a return, your item must be unused and in the same condition that you received it.
– The item must be in its original packaging with all included accessories, manuals, and documentation.
– Proof of purchase is required for all returns.

3. Non-Returnable Items

The following items are not eligible for return:

– Items that have been used, altered, or damaged by the customer.
– Items without original packaging or missing components.
– Items purchased as part of a final sale or clearance.

4. Process for Returns

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@therxnetwork.in or call us at +91 8700294263 to request a return authorization. Please provide your order number, a description of the issue, and any supporting photographs if applicable.
2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return your item.
3. Packaging: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Clearly mark the return authorization number on the outside of the package.
4. Shipping: Ship the item to the address provided in the return authorization instructions. You are responsible for the return shipping costs unless the item is defective or incorrect.

5. Inspection and Refunds

– Upon receipt of the returned item, we will inspect it to ensure it meets the return eligibility criteria.
– If the return is approved, we will process your refund within 10 business days. Refunds will be issued to the original method of payment.
– If the item is found to be ineligible for return, we will notify you and return the item to you at your expense.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@therxnetwork.in or +91 8700294263. We will arrange for a replacement or refund, and we may request that you return the damaged or defective item.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@therxnetwork.in or +91 8700294263 to request an exchange authorization.

8. Contact Information

If you have any questions or concerns about our refund and return policy, please contact us at:

RX NETWORK
New Delhi, India 110090
Phone: +91 8700294263
Email: info@therxnetwork.in

Thank you for shopping with RX NETWORK. We appreciate your business and are committed to ensuring your satisfaction.